Conversations, not tickets
Email-first threading that respects how humans email. No ticket numbers in subjects.
Built for human conversations
Be the team your customers remember.
Help-desk software that treats conversations like the relationships they are. Email-first ticketing and a brand-aware inbox for every brand you run. One tool.
Brand A Ticket #1042
OpenJS
Jordan S.
Hi, I can't find my renewal confirmation. I upgraded to the annual plan last week but haven't received anything.
Today at 2:14 PM
Reply to Jordan...
Brand A Ticket #1042
OpenJS
Jordan S.
Hi, I can't find my renewal confirmation. I upgraded to the annual plan last week but haven't received anything.
Today at 2:14 PM
Reply to Jordan...
Features
Reply from anywhere
Answer a ticket straight from your own email client. Handle support from your phone, and we thread the reply back onto the right ticket.
Your brand, not ours
Custom domains, your colours, your voice. We're invisible to your customers.
Product showcase
Agent inbox screenshot.
Multi-brand switcher Per-brand chip on each ticket Keyboard shortcuts
One inbox. Every brand you run.
Running more than one brand usually means one account per brand, or a tool that treats them all the same. The inbox here is brand-aware: switch between brands, see their context, reply as the right identity.
One support team, separate voices. No account juggling.
Unified inbox
Brand A Support request from a customer
Brand B Support request from a customer
Brand C Support request from a customer
On the roadmap
What we're building next.
Lifecycle email automations
Welcome, renewal, and follow-up emails triggered from purchases and tickets. No second tool.
Help centre and customer portal
A per-brand knowledge base, and a place for customers to track their own tickets.
Internal notes and @mentions
Talk to your team on a ticket without the customer seeing, and get pinged when someone tags you.
Macros and saved views
Canned replies for the questions you answer daily, and reusable inbox filters.
Custom fields
Track what matters to your workflow, set per brand.
Two-factor auth and audit log
Account security for your agents, and a record of who changed what.
Per-agent pricing. Free for 14 days. See pricing