The product
What ships today, and what we're building next.
Unified inbox. One view.
Brand-aware responses
When you reply, the right sender identity and signature go out automatically.
Reply in-app or by email
Answer from the inbox, or straight from your own email client. We thread it back onto the right ticket.
Filter by status, brand, or customer
Find what needs you. Narrow the inbox by status, by brand, or to a single customer's history.
Inbox screenshot.
Automation rule editor.
On the roadmap
Lifecycle email, on the way.
Triggered from real events
Welcome on purchase, renewal reminders before a subscription lapses, follow-ups after a support ticket closes. Anything that happens to a contact can fire a rule.
Per-brand templates with merge fields
Author a template once, ship from the right brand identity. Available merge fields include contact name, purchase details, ticket subject.
No second tool
No Mailchimp, no Postmark, no separate marketing platform. Lifecycle email lives next to the inbox.
More on the roadmap
Help centre and customer portal
A per-brand knowledge base, and a place for customers to track their own tickets.
Internal notes and @mentions
Talk to your team on a ticket without the customer seeing, and get pinged when someone tags you.
Macros and saved views
Canned replies for the questions you answer daily, and reusable inbox filters.
Custom fields per brand
Track what matters to your workflow, set per brand.
Two-factor authentication
A second factor for agent sign-in, on top of email and Google.
Audit log and CSV export
A record of who changed what, and your ticket data out as CSV whenever you need it.
One tenant, many brands.
All your brands in one account. Each brand has its own domain, email address, sender identity, and theme. Agents see which brand a ticket belongs to and reply as the right identity. No account switching.
Brand A
Own domain · Own sender · Own theme
Brand B
Own domain · Own sender · Own theme
Brand C
Own domain · Own sender · Own theme
Built around how support works.
Smart threading
Message-ID and References headers mean threads stay intact. No "ticket #1234" spam in subject lines.
Attachments preserved
Customers send files, we keep them. Always available in the ticket for context.
Your own sending domain
Send through your own SMTP provider. DKIM, SPF, and DMARC verified during setup, so replies land in the inbox, not spam.